Return and Refund

Return & Refund Policy

At Jinam Creations, we take pride in the quality and craftsmanship of our jewellery. If you are not completely satisfied with your purchase, we are here to help.

Returns

* You may request a return within 3 days of receiving your order.

* To be eligible, items must be unused, unworn, and in their original packaging with all tags intact. Attached tags should not tempered/broke.

* Customized or personalized jewellery cannot be returned.

* Customers are responsible for return shipping charges unless the product is defective or damaged.

Refunds

* Once we receive and inspect your returned item, we will notify you of the status.

* If approved, your refund will be processed to your original method of payment within 7–10 business days.

* Shipping charges are non-refundable.

Exchanges

* Exchanges are possible only for defective or damaged items.

* Please email us within 48 hours of delivery with pictures of the product.

* Exchange product will be delivered between 5 to 7 working days.

Non-Returnable Items

* Sale items, and personalized jewellery are non-returnable and non-refundable.

How to Initiate a Return

1. Email us at [support@jinam.co.in] with your order ID and reason for return.

2. Our team will confirm eligibility and share the return shipping details.

3. Pack the item securely and send it back.

Contact Us

For any queries, reach us at:

support@jinam.co.in